Monday to Friday, 8am to 7pm
Saturday, 9am to 1pm

0333 043 3796

Please inform us if you feel our service fell below your expectations, so that we can do our best to resolve the problem for you.

At Connexus Medical Appointments, our aim is to get things right. We recognise that sometimes mistakes can happen, and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the services we offer in the future.

Our promise to you

We will always aim to:

You can make your complaint by:


Get in Touch


Complaints, Connexus Medical Appointments Ltd, 850 Ibis Court, Centre Park, Warrington, Cheshire, WA1 1RU


0333 043 3796

Calling our team anytime between Mon-Fri 8am -5pm

How our complaint process works

We will aim to resolve your complaint as soon as possible and will acknowledge receipt of your complaint telling you when we hope to reach a decision.

Once our investigation has been completed, we will then write to you with our complaint decision, it will either be to:

Included within our final response will be details of how to escalate your complaint to the appropriate alternative dispute resolution organisation should you remain dissatisfied. This can be:

Disability Confident Accreditations
AMRO Accreditation
ISO 27001 Accreditation